I referred in a previous post to the fact that remote support is great in that it puts the technician in the cockpit and lets the user sit back and watch, but that fundamentally, support can’t solve the problem of complexity that caused the support incident in the first place. 

I was surprised and amazed to see that RPG supports XML now, but perhaps I shouldn't be. At this point I will have to admit having used RPG more than 20 years ago but I believe it was RPG II (the article in the lastest issue of IBM Systems is about a new release of RPG IV).

Click here to listen/download (9:56).

RSA Security announces the release of RSA® Federated Identity Manager 3.0; a Smart Redirection phishing attack is taken down by RSA Cyota's Anti-Fraud Command Center; and Speaking of Security blogger John Madelin explores the "digital identity" as discussed in his most recent blog entries and in a special podcast on the subject.

Last Thursday and Friday I was at CeBit, the worlds largest trade fair for information and telecommunications technology in Hanover Germany. They expect to get over a million people between March 9 and 15. I was there to support...